Tenax Solido

Refunds for Goods

Refund requests must be made within 14 days after receipt of your goods.
We accept refund requests for goods sold on our Site for any of the following reasons:

Good is broken;
Good does not match description;
Good is the wrong size;
Purchaser changed their mind;
Good does not meet the purchaser's expectations; or
Other.

Refunds do not apply to the following goods:

anything that has been opened or something which was ordered specifically for that customer.

Returns

Returns can be made in person at the location(s):

CONSERVATION TECHNOLOGY LTD.
DAVITT ROAD
DUBLIN 12
D12 YXKS.

Shipping and Delivery

When you purchase goods from our Site, the goods will be delivered through on of the following methods:

Courier, Delivery takes 1 - 5 working days, but delays can occur.
Items being ordered in from overseas can take up to 7 - 10 days.

Delivery will take place as soon as reasonably possible, depending on the delivery method selected.  Delivery times may vary due to unforeseen circumstances.  Please note that delivery times do not include weekends and bank holidays.

You will be required to pay delivery charges in addition to the price for the goods you purchase.

If you purchase goods from us for delivery to a destination outside Ireland your purchase may be subject to import duties and taxes applied by the destination country.  You are responsible for paying any such duties or taxes.  Please contact your local customs office for more information before making a purchase.  We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them.

You are required to provide us with a complete and accurate delivery address, including the name of the recipient.  We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete details.